Privacy Notice

Effective Date: April 26, 2023

Purpose

At Ethicsign, we take privacy seriously. The purpose of this document is to explain how Ethicsign and its affiliates (“we,” “our,” or “us”) collect, use, store, and process personal information about customers and other individuals (collectively “you”) who access or use our websites, mobile applications, and other products or services that link to this Privacy Policy (the “Services”). By using our Services, you acknowledge that we will collect and use your personal information as described in this Privacy Policy.

In some instances, we may process your personal information under an agreement with a third-party organization. In such cases, the terms of that agreement may govern how we process your personal information. If you believe a third-party organization has requested us to process your personal information on their behalf, please contact them first, as they will be responsible for how we process your information. This Privacy Policy (“Policy”) does not apply to any third-party websites or apps that you may use, including those to which we link in our Services. You should review the terms and policies for third-party websites and apps before clicking on any links.

At Ethicsign, our main product and Services help users create, complete, and validate digital or electronic transactions, such as electronically signing a contract for mobile phone services or placing a digital signature on a loan application. As part of our Services, users request that we collect and record information that helps prove the validity of the transactions, such as the names of the parties involved in the transactions and the devices they use.

We recommend that you read this Policy in its entirety to ensure you are fully informed about how we collect, use, store, and process your personal information, as well as your privacy rights. However, if you wish to skip to a particular section of this Policy, please refer to the table of contents below.

Collection of Personal Information

At Ethicsign, we may collect various types of personal information about you when you use our Services. This information may include your name, email address, phone number, job title, organization name, IP address, and device information. We may also collect information about your use of our Services, such as your interaction with our website, mobile app, or other digital platforms. We collect this information directly from you, as well as from third-party sources, such as our business partners and service providers.

We collect personal information for various purposes, such as to provide and improve our Services, to communicate with you, to comply with legal obligations, and to protect our rights and interests. We may also use personal information for research and analytical purposes, to develop new products and services, and to better understand our customers’ needs and preferences.

We strive to collect only the personal information that is necessary for the purposes for which it is being collected. We will only retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

By using our Services, you consent to the collection, use, storage, and processing of your personal information as described in this Privacy Policy. If you do not agree to the collection, use, storage, and processing of your personal information in accordance with this Privacy Policy, you should not use our Services.

Use of Personal Information

We may use the personal information we collect for various purposes, including:

• Providing and improving our Services: We may use personal information to provide and improve our Services, such as to process transactions, verify your identity, and troubleshoot issues.
• Communicating with you: We may use personal information to communicate with you about our Services, including sending you marketing and promotional communications, responding to your inquiries, and providing you with customer support.
• Compliance with legal obligations: We may use personal information to comply with legal obligations, such as to respond to court orders and legal requests, to enforce our agreements, and to protect the rights, property, or safety of Ethicsign, our customers, and others.
• Research and analytical purposes: We may use personal information for research and analytical purposes, such as to analyze user behavior and preferences, to develop new products and services, and to improve our existing offerings.

We may also use personal information for other purposes that are compatible with the purposes for which the information was collected or as authorized by you. We will not use your personal information for any purpose that is materially different from those described in this Privacy Policy without first obtaining your consent.

If we need to use your personal information for a purpose that is not compatible with the purposes for which it was collected, we will seek your consent before doing so, or we will anonymize or aggregate the information to the extent possible to ensure that it no longer identifies you.

Personal Information Sharing

We may share your personal information with third parties in the following circumstances:

• Service providers: We may share personal information with third-party service providers who perform services on our behalf, such as hosting, data analysis, and customer service. These service providers are contractually required to protect your personal information and may not use it for any other purpose.
• Business partners: We may share personal information with our business partners when we jointly offer products or services, such as when we integrate with third-party platforms. In these cases, we will only share personal information necessary to provide the joint offering and will require our partners to protect your personal information.
• Compliance with legal obligations: We may disclose personal information to comply with legal obligations, such as to respond to court orders and legal requests, to enforce our agreements, and to protect the rights, property, or safety of Ethicsign, our customers, and others.
• Merger or acquisition: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction, subject to any applicable laws.

We may also share anonymized or aggregated data with third parties for research and analytical purposes, but this data will not identify you personally.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. If you have provided consent for us to share your personal information with third parties for marketing purposes, you may revoke that consent at any time by contacting us as described in the “Contact Us” section below.

Please note that any personal information that you voluntarily disclose on public areas of our Services, such as on our community forums or in comments sections, may be viewed and used by others. We cannot control the actions of third parties with whom you choose to share your personal information, and we are not responsible for their use or disclosure of your information.

Your Choices

This section describes the actions you can take to change or limit the collection, use, storage, or other processing of your personal information by Ethicsign.

Profile
You are not required to fill out a profile. If you do, you can access and review this personal information. If any personal information is inaccurate or incomplete, you can make changes in your account settings.

Marketing Messages
You can opt-out of email marketing messages we send you by clicking on the “unsubscribe” link in the email message or by contacting us through the Privacy Request Portal. Please note that we may send you one message to confirm you want to opt out. If you are a registered user of our Services, or if you have engaged in transactions with us, we may continue to send transactional or relationship messages (e.g., signing notifications or account notifications) after you opt-out of marketing messages. If you would like your phone number added to our internal Do-Not-Call list to opt-out of telemarketing messages, please contact us via the Privacy Request Portal. Please include your first name, last name, company, and phone number. You can also let us know at any time, including during a telemarketing call, that you do not want to be called again for telemarketing purposes.

Cookies and Other Related Technology
You can decline cookies through your browser settings or via the Ethicsign Cookie Preference Center and other methods detailed in our Cookie Notice (https://www.ethicsign.com/cookie-policy). However, if you decline cookies, you may not be able to use some parts of our Services. Please note we do not recognize or respond to browser-initiated Do Not Track signals.

Device and Usage Information
If you do not want us to see your device location, you can turn off location sharing on your device, change your device privacy settings, or decline to share location on your browser.

Closing Your Account
If you wish to close your account, please log in to your account and edit your plan. For more information, please contact us through the Privacy Request Portal.

Complaints
We are committed to resolving valid complaints about your privacy and our collection, use, storage, or other processing of your personal information. For questions or complaints regarding our data use practices or this Notice, please contact us via the Privacy Request Portal.

Children’s Privacy

Our Services are intended for individuals who are at least 18 years old or the minimum age required by applicable law. We do not knowingly collect personal information from individuals under the age of 18. If you are under the age of 18, please do not use our Services or provide us with any personal information. If we learn that we have collected personal information from an individual under the age of 18 without proper consent from a parent or legal guardian, we will take steps to delete that information from our systems. If you believe that we have collected personal information from or about a minor without proper consent, please contact us

Your Privacy Rights

Under certain laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you may have the following rights regarding your personal information:

Right to Know. You have the right to know what personal information we have collected, used, and disclosed about you in the past 12 months.

Right to Access. You have the right to request a copy of the personal information we hold about you.

Right to Deletion. You have the right to request that we delete your personal information, subject to certain exceptions.

Right to Correct. You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Right to Object. You have the right to object to our processing of your personal information for certain purposes, including direct marketing.

Right to Restrict. You have the right to request that we restrict our processing of your personal information in certain circumstances.

Right to Data Portability. You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.

To exercise any of these rights, please contact us. We will respond to your request within the time period required by applicable law, which may be up to 45 days. We may need to verify your identity before we can fulfill your request. In some cases, we may be unable to fulfill your request due to legal or regulatory requirements.

How We Protect Your Personal Information

We take the security of your personal information seriously and use a variety of technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure that your personal information remains secure.

Some of the measures we use to protect your personal information include:

Encryption: We use industry-standard encryption protocols to protect your personal information during transmission and when it is stored on our servers.
Access Controls: We restrict access to your personal information to employees and contractors who need to know that information in order to provide our Services. We also require these individuals to sign confidentiality agreements and undergo regular security training.
Monitoring: We monitor our systems and networks for potential security threats and respond quickly to any suspected breaches.
Data Backup and Recovery: We regularly back up your personal information to prevent loss or damage, and have procedures in place to recover data in the event of a disaster or system failure.
However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our privacy practices or applicable laws. If we make material changes to this Notice, we will notify you by email or by posting a notice on our website prior to the effective date of the changes. We encourage you to review this Notice periodically to stay informed about our privacy practices. Your continued use of our Services after we make changes to this Notice is deemed acceptance of those changes.

How to Contact Us

If you have any questions or concerns about this Privacy Notice or our privacy practices, you can contact us. You can email us at hello@ethicsign.com. We will do our best to respond to your inquiry in a timely and appropriate manner. You can also use this link to reach us.